24/7 service

TODAYCNC aimed at creating values for our clients.



Pre-sale service:
* Free technical consultation and experience sharing
* Customized scheme to meet your specified demands.
* Model selection consultation

At sale service:
* CRM system to trace the status of each order
* Each process is on record for QC mangement.
* Pre-training.

After sale service
* 12-month warranty on our product series.
* 24/7 serive to make sure prompt feedback.
* Professional technical support
* Basic maintenance training
* Regular maintance support
* Servie hotline: 0086-0755-29680755

Training

• Customers are always welcomed to send stuff to our workshop for training during production.
  User manuals , training materials, videos and so on are also available for our customers freely. For local training, we charge on the basis of travel expense + man day.

Warranty policy

Warranty: 12-month. It is free of charge if it is damaged under normal use during warranty period. If the equipment is damaged due to improper operation, we charge material fees within one year. After one year, it will charge material fees and Labor costs.

Requirements on materials

* Polished or well brushed materials are required; length range: 1000~3000mm.

*The material diameter tolerance consistency is within ±0.02mm;

* Material roundness tolerance consistency is within 0.005~0.01mm;

*The material straightness requirement is within 0.35mm/m;

* When the hardness of materia is higher than HRC28, it needs to be declared in advance.

Safety note

CAUTION: Only authorized and trained personnel can operate this equipment. Please always act in accordance with the Operator's manual, safety procedures, and instructions for safe machine operation. Untrained personnel present a hazard to themselves and the machine

Installation notice

1、Prepare the three-phase 380V power supply,20KVA and ground wire.

2、Compressed air:  p=6kgf/cm2、Q=5m3/h, air connector: 1/2″gas thread.

3、Prepare enough space for the machine placement working and maintenance.

Maintenance guide

Periodic inspection
Regular maintenance will help it maintain better productivity, maintain high accuracy and extend its life, so please check the machine regularly.

Chip cleaning
If chips accumulate in the cooling oil tank and are not cleaned out, the flow of cooling oil will be abnormal and the machine will give an alarm.

Please follow these steps to prevent the machine from alarming:
（1）Wait for a while to allow the coolant in the pan to drip downward;
（2）Use tools to clean the chips into the chip cart;
（3）Small shavings can clog the pan holes, use a brush to remove them;
（4）Open the oil drain valve of the chip truck to allow the cooling oil to flow out.

Cooling box cleaning
The cooling box is located at the lower part of the bed and should be cleaned regularly.
（1）  Push out the scrap box and clean it;
（2）  Pull out the cooling box and pour out the coolant;
（3）  Wipe away any coolant trapped in the tank;
（4）  Remove the filter at the cooling pump and clean it;
（5）  Install all parts of the cooling box and add enough coolant;

* Scrub the chip box regularly to remove coolant sludge.

Equipment Inspection List

You can record the usage of machine by using the table below.




Equipment daily maintenance record form（   M    Y）    Machine mode &No.：
Daily maintenance
No.	Content	1	2	3	4	5	6	7	8		9	10		11	12	13	14	15		16		17	18	19	20		21	22	23		24	25	26	27	28	29	30	31
1	Air pressure 0.4-0.6Kgf/C㎡
2	Amount of lubricating oil, cutting oil and cooling oil is sufficient (above the middle limit)
3	Is the cutting oil nozzle positioned correctly to supply the machining part?
4	Lubrication pump operating pressure（1-2）MPa
5	The clamping force of the main/sub spindle chucks is appropriate and the guide bushes are not loose.
6	Any abnormal noise when the power rotating main/sub spindle is running?
7	Whether there is accumulation of cutting materials (whether it hinders the flow of cutting oil)
8	Clearance of main/sub spindle chuck. Clearance of feeder/feeder tube, overall cleaning of machinery
9	Is the synchronization device normal?
10	Checker
11	Battery replacement	Last battery replacement time：																			Estimated next battery replacement time：
12	Confirmation
Weekly maintenance
No.	Content	Week-1  （No.     ）								Week-2  （No.     ）									Week-3  （No.     ）											Week-4  （No.       ）
1	Is the power head manually filled with 3# grease?
2	Is the oil/iron filings/fan filter cleaned?
3	Whether each linear guide surface is clean and rust-proof?
4	Whether each screw rod is clean and rust-proof and whether the coupling screws are loose?
5	Are the motors and line connectors clean?
6	Whether the inside and outside of the feeder are clean?
Monthly maintenance   (No.      )
No.	Content
1	Is the repeated positioning of each moving axis of the machine tool qualified?
2	Is the accuracy of the main spindle/sub-spindle normal?
3	Are all the vulnerable and loose parts normal?
4	Are the machine and feeders at normal levels?
5	Are all electrical circuits inside the machine tool clean?
6	Is the cooling water tank clean?
7	Is the inside of the lubrication pump clean?
8	Are all the pipelines smooth and free of obstructions?
	Remark: 1. The above is recorded by the operator, and marked as √ if normal; marked as × if abnormal, and reported to the machine tool management personnel for processing. 2. In order to ensure the safety of people and property, electrical appliance-related maintenance must be performed by professionals or professionals should guide relevant personnel to perform it.