Quick Response
In case of an emergency, you can always count on TODAYCNC service staff is at your disposal 24 hours a day, 7 days a week via Service hotline, to find a solution as quickly as possible!
1. SOLUTIONS ON THE PHONE
Call back based on Priority
Priority=Max. 1 hour
2. SOLUTIONS ON THE SITE
In case of machine outage, our service engineer by us or from our distributors will be on site as fast as possible.
Service guarantee
Service and support are top priorities. Our R&D engineers, application engineers, sale team, after sales team are trained and ready to provide with you uncompromising customer service and support.
SERVICE
Service and support are top priorities. Our R&D engineers, application engineers, sale team, after sales team are trained and ready to provide with you uncompromising customer service and support.
01
Demand analysis
02
Drawings
03
Integrated solutions
04
Lathe model recommendations
05
Reach an agreement
10
Installation/Training in local
09
Delivery
08
Training in our factory
07
Installation/Training in local
06
Manufacturing
Pre-sale SERVICE
Tell us about your project.
Close communication is the first step to a successful cooperation.
Integrated solutions.
TODAYCNC has rich experience in cooperation with customers from all kind of industries, we can always trust on us for the most suitable solutions for your project!
Our sales team and engineers team could provide technique consultation, type selection consultation, cycle time consultation, return on investment consultation and so on to provide customized all needs-met purchasing plan for customers.
Sale SERVICE
Our company has CRM system and merchandiser department to follow all orders to ensure all orders scheduled on time with high quality. The sales team will keep you updated on the order situation in real time.
During the production of the CNC machines, our sales team will confirm with you on details of package, shipment, installation notice and so on.
We offer training at our workshop freely, Customer could also send stuff to accept training at our workshop during production.
After-sale SERVICE
TODAYCNC is always your reliable partner
-We have more than 20 stuffs in service center, which could follow the service in real time to ensure the service quality.
-The team from us or from our distributors carries out a comprehensive visit to the results of the customer’s feedback promptly.
-The marketing department and R&D department conduct satisfaction surveys monthly to continuously improve the quality of the products and service.
-Holding weekly quality meeting to analysis of service failure, propose improvement plan and execute it right now.
-The company has set up a R&D application team, which has been working on CNC machine application technology to help customers solve technological problems in equipment application.
Basic maintenance training
Regular maintenance service
Professional technique support
Maintenance/service platform hotline: +86-0755-29680608
Training
We offer training at our factory freely; for local training, there is a basic charge and can be discussed together.
Installation
Domestically: We offer installation freely;
Internationally: Installation will be carry out by our local distributors or partners.
Warranty
Generally speaking, our standard price covers a 12-month warranty for our CNC lathe. If you need to extend the warranty period, we can discuss it together.
Spare Parts
Our company provides basic consumable parts freely with machines.
For standard spare parts, you can order from us directly; or you can buy it from local market with the specifications as we provided.
Maintenance
There are daily, weekly, monthly, half-yearly maintenance list. Please contact our service team freely for application.
We offer maintenance training at our factory freely.
We offer maintenance training on phone after diagnosis freely.
We offer local maintenance once it’s necessary. It’s free within warranty time; and with basic charge after warranty period.
Address: Building A, Xinhui industrial park, Tangtou, Baoan 518108, Shenzhen, CN
Mob: +86 18926575817
Tel: +86 0755 29680609
Fax: +86 0755 29680609
Email: info@todaycnc.com
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